Return & Refund Policy Generator
Build a return & refund policy for your online store.
Generate a Return & Refund Policy for your e-commerce store or marketplace. Set your return window and item conditions, the refund method and processing time, who pays return shipping, an optional restocking fee, non-returnable items (digital goods, sale items, perishables…), exchanges and how you handle damaged or defective products. Live preview with PDF, HTML, TXT and Markdown export — nothing is uploaded.
How to use Return & Refund Policy Generator
Enter Store Details
Open the free online Return & Refund Policy generator and enter your store name and contact info so the policy clearly identifies the shop your buyers are purchasing from.
Set Return Window
Choose your return window and the condition items must be in, and the generator instantly drafts the eligibility rules that tell customers when and how returns are accepted.
Define Refund Method
Specify your refund method, processing time and who pays return shipping so the refund policy template explains exactly how and when buyers get their money back.
Add Special Rules
Add an optional restocking fee, enable exchanges and list non-returnable items like digital goods or final-sale products so the policy matches how your store really handles returns.
Preview The Policy
Watch your return and refund policy build itself in a live preview as you answer, then review each clause to confirm it reflects your store's actual practices.
Download & Publish
Instantly download the finished refund policy as a selectable-text PDF, HTML, TXT or Markdown file, or copy it straight into your Shopify or WooCommerce store.
Frequently asked questions
Why do I need a Return & Refund Policy?
A clear return policy builds buyer trust, reduces disputes and chargebacks, and is required by many marketplaces and payment processors. In some regions consumers also have statutory return rights you should reflect.
What should it include?
Your return window, the condition items must be in, how to start a return, the refund method and processing time, who pays return shipping, any restocking fee, non-returnable items, exchanges, and how you handle damaged or defective goods.
Is this legal advice?
No — it's a template to save you time. Check your local consumer-protection laws and have a lawyer review it before publishing.
What can I download?
A selectable-text PDF, plus HTML, TXT and Markdown — or copy it to your clipboard. Everything is generated in your browser.
How do I create a Return & Refund Policy for free?
Use this free Return & Refund Policy generator: set your return window, refund method, shipping rules and non-returnable items, and download a ready-to-publish refund policy for your online store with no sign-up.
Do I need a refund policy for Shopify, WooCommerce or other marketplaces?
Yes — most e-commerce platforms, marketplaces and payment processors require a clear refund policy before you can sell. This generator produces a refund and return policy you can paste straight into your Shopify, WooCommerce or other store.
Can I add a restocking fee or list non-returnable items?
Yes. The Return & Refund Policy generator lets you add an optional restocking fee, set exchanges, and list non-returnable items such as digital goods or final-sale products so your policy matches exactly how your store handles returns.
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